Refund policy

If goods are damaged in transit, we will arrange collection of damaged goods and replace them at our cost.

If the goods are faulty, not of merchantable quality, defective or not fit for their purpose, we will arrange for their collection and will either replace the goods or provide a full refund, at your choice. If you change your mind once you receive the goods, you may within 7 days return them to us at your cost and we will send you alternative goods, selected by you to the same value (minus the value of any consumed goods and the additional freight to re-send the goods).

If you are dissatisfied with a purchase you make from us for any reason please contact us by email at info@freestone-estate.com.au.

Vintages:
Vintages are subject to change.

The Sale Contract:
Is made at our licensed premises, 12918 Sturt Highway, Waikerie, South Australia, from where the goods will be dispatched under our Producers Licence no 57611789.

Payment:
No obligation to sell the goods will arise until we accept your order, and receive payment. Orders cannot be cancelled once accepted, unless by arrangement with us.

Risk and Title:
Risk and title in the goods passes to you upon delivery of the goods to the Delivery Address.

Price:
Our prices are subject to variation – the price payable for the goods is the price applicable on the date when we confirm your order.

The quoted price does not include the delivery and handling fee (if applicable) in respect of each order. The total amount payable is the price for each of the goods, together with the applicable delivery and handling fee.

Limitation of Liability:
Nothing in this Contract is to be interpreted as having the effect of excluding, restricting or modifying any condition or warranty, or right or liability implied by any applicable legislation into the arrangement between us and you, if such exclusion, restriction or modification would be void or prohibited by the legislation.

To the extent that we breach any condition or warranty implied into the arrangement between us and you and which cannot be excluded or modified, Freestone Estate’s liability is limited to, at our discretion, either: (i) replacement of the goods or supply of equivalent goods; (ii) payment of the cost of replacing the goods or acquiring equivalent goods; and in the case of services, to: (i) supply of the services again; or (ii) payment of the cost of having the services supplied again.

Subject to the above, we are not liable to you (or to any third party claiming through you) for, and you release us from, any loss, liability, damage, expense or cost whatsoever and includes (without limitation) indirect or consequential loss or damage, loss of profits or business opportunity, and damage to equipment or property (“Loss”) caused by any act or omission of Freestone Estate, its employees or agents, and whether based on negligence or other tort, contract or otherwise.